Terms of Service

General terms

  • Prices are subject to change based on demand. Do not hesitate to contact me for price calculation.
  • I have the right to reject any order for any reason.

Payment

  • Currency accepted is either USD or EUR and can be paid through PayPal.
  • You can make payment either 100% upfront or split 50% upfront and 50% after design approval.
  • Don’t send me any payment before I have requested you to do so.

Process and Delivery

  • The time it takes to finish your order varies depending on the complexity of the piece
  • Once the order is finished you will receive the full-resolution image in the formats we have agreed upon in advance. Note that there is no physical product.

Revisions

  • You get 3 rounds of changes included in the price.
  • A fee will be added for any other changes.
  • The amount of the extra charge depends on the change you want me to make and is usually based on an hourly wage.
  • For digital painting I make major changes only until I move to coloring and final touches!

Copyright and Usage

I, Maresanka (the artist):

  • I reserve the right to cancel and refund the order at any time for any reason.
  • I retain all copyrights over the artwork.
  • I will NOT profit further from the artwork unless you (the customer) break any of the terms.
  • I reserve the right to post the artwork online, in my portfolio as well as on social media.

You (the customer):

  • You may upload the artwork on any website and social channels.
  • You may NOT make profits from the piece (reselling, redistributing, uploading to Print-on-demand services, make prints, etc.)
  • You may NOT alter the artwork without my (the artist’s) consent.
  • You retain the rights to the intellectual property (IP).
  • You may NOT use the commissioned artwork for commercial purposes (except banner ads, print and logos).
  • In some cases, the commercial rights to the image may be purchased.

The following is considered copyright infringement:

  • Claiming the artwork as your own
  • Making profits from the piece
  • Altering the artwork without my consent

Cancellation and Refund policy

  • The buyer is not allowed a refund once I started working on the order.
  • If for any reason I am unable to start your order, you will receive a full refund.
  • If you cancel your order before I started it, you can get a full refund.
  • If you are getting a refund, do not request a Paypal chargeback. I will transfer the money back to you myself.
  • If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all rights to the piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the order as evidence that I have completed work for you. Furthermore, you will be blacklisted for ordering from me again.